FAQ / Exchange

I want to exchange the item I ordered >
Exchanges are permitted only once per item purchased.ย If an exchange is less than the original amount, you will receive a online store credit.

SHIPPING COSTS >
Shipping costs to send the return item to us and and send new item to customer are charged to customer unless otherwise stated.
Make sure that
*Any fees or customs taxation that could be associated with shipping the items will be incurred by you.
*We are not responsible for missing packages or any damage that occurs in return shipping from you.
*We reserve the right to reject any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and store credit will not be granted.

INSTRUCTIONS >
1. Contact us within 5 days of receiving your ordered items *before sending back the items by email at info@afhouse.biz.
2. Write us

  • Order number
  • Purchased Item
  • New Item you want to exchange
  • Reason
  • Your contact informationย 
3. Once your exchange is authorized, you receive a Return Authorization Number (RA#).ย 
*Please note that the package without RA# will be returned to the shipper at their expense.

3. Send us your return package using our original box.
  • via an insured courier such as FedEx, UPS or USPS
  • with Tracking capability
  • with Adult Signature Require for Delivery
  • Please note that we are not responsible for missing packages or any damage that occurs in return shipping from you.
To our studio address
AF HOUSEย  ย 31-75, 29th Street #F3 Astoria NY11106 U.S.Aย ย Phone 718 406 5205

4. Once we receive the merchandise, you will receive a confirmation e-mail.

5. We will process to make your new order item and ship to you asap.