FAQ / Order and Cancelation

HOW LONGΒ  will it take until I receive the items I order? >

After you placed an order, ordered items are normally shipped out in 1~5 business days. However if the items are order-made, out of stock, or order is during busy season such as xmas time, it will take up to 21 days.

I am in rush to receive the items I order, what can I do? >

If you need items by a certain date, please contact at INFO@AFHOUSE.BIZ prior to placing your order. We try to accommodate rush orders whenever possible.

CANCELLATION

I want to cancel my order. What can I do? >

After your order has been processed, you can make cancellation within 24 hours.After 24 hours, we can refund the amount minus 15% restocking.After the item is shipped, please follow our RETURN process. We refund you the amount to AF HOUSE Gift card as your online store credit. Shipping costs are not refunded.

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