FAQ / Repair

We take responsibility for our insufficient product that caused damage for the first week, but please note that our jewelry is designed for delicate appeal and requires to wear with care.

We offer Free Repair for 7 days >

from the date your item was delivered.


INSTRUCTIONS >


1. Contact us within 7 days of receiving your ordered items *before sending back the items
by email at info@afhouse.biz.

2. Write us

  • Order number
  • Purchased Item
  • What needs to be repair with picture
  • Your contact information 
2. Once we received your request, we issue Return Authorization Number (RA#). 
*Please note that the package without RA# will be returned to the shipper at their expense.

3. Send us your return package using our original box.
via an insured courier such as FedEx, UPS or USPS
  • with Tracking capability
  • with Signature Require
To our studio address
AF HOUSE   31-75, 29th Street #F3 Astoria NY11106 U.S.A  Phone 718 406 5205

 
4. Once we receive the merchandise, we send you a confirmation e-mail.

5. We will repair your item asap and and ship to you with our expense.


SHIPPING COSTS >

Shipping costs to send the return item to us and and send the repaired item to you are paid by us.
Please make sure that
*We reserve the right to reject any return that does not comply with the conditions you stated on your email. If your package is not accepted, it will be sent back to you at your expense and store credit will not be granted.

Repair after 7 days of Delivery of Item >

Repair cost is applied. It is determined depending on the nature of the repair. We can not cover shipping to us or the return shipping costs.

INSTRUCTIONS >


1. Contact us*before sending back the items by email at info@afhouse.biz.

2. Write usItem and Date you purchased

  • Photo of the Item
  • What needs to be repair
  • Your contact information
2. Once we received your request, we inform you an estimate of time and cost, normally with couple of repair choices so that you can determine the way your jewelry is fixed.

3. After the repair way and cost are determined, we issue Return Authorization Number (RA#).  *Please note that the package without RA# will be returned to the shipper at their expense.

4. Please process the payment via Paypal by our invoice.

5. Send us your return package
  • in a firm package so that you jewelry won’t be damaged during shipping
  • via an insured courier such as FedEx, UPS or USPS
  • with Tracking capability
  • with Signature Require
To our studio address
AF HOUSE   31-75, 29th Street #F3 Astoria NY11106 U.S.A  Phone 718 406 5205

6. Once we receive your item, we send you a confirmation e-mail.

7. We will repair your item and ship it back to you asap.