After you placed an order, you will receive an e-mail confirmation of your order.
Ordered items are shipped out in 1~3 weeks, which does not include shipping time.
If you need items by a certain date, please contact at INFO@AFHOUSE.BIZ prior to placing your order. We try to accommodate rush orders whenever possible.
*Please note that we can not be responsible for unanticipated delays although we process your order promptly.
Once your order has been processed, any modification and cancellation must be made within 24 hours.
We accept VISA, MASTER CARD, AMERICAN EXPRESS and PAYPAL.
Sales tax is included in our product price.
Listed prices are in US dollars. Prices are subject to change without prior notice.
Shipping charges are added to the price of item.
All ordered items are shipped by FedEx, UPS or USPS with Adults Signature requirement.
All packages are insured.
We do not ship to P.O. Box numbers.
Delivery time you choose at checkout is estimate. Actual delivery date is dependent on the carrier and may vary accordingly. We are not responsible for the delay of delivery due to nature and other unmanageable events. Shipping charge is not refundable.
US domestic shipping
takes up to 7 days depending on your location.
If you would like to receive your package by a certain date, please choose an appropriate shipping option with an additional fee at the checkout.
takes 2~10 days depending on the destination. Additional time may be necessary for custom clearance.
In addition to shipping fee, customs and sales taxes may be added in accordance with your country's specific requirements. If we are invoiced directly from the shipping company after delivery, we will e-mail you an invoice for the balance due which will need to be paid.
Exchanges are only permitted once per item purchased.
If an exchange is less than the original amount, the customer will receive an online store credit.
We will accept returns of new and unused jewelry that is in its original condition.
Customized orders and special items purchased through promotions are final sale.
Customer will receive an online store credit.
15% restocking fee is deducted from the refund.
Shipping costs are not refunded.
AF HOUSE offers 10 days free of charge repair and covers shipping cost to us and to return to you for the items that are purchased through our online store. *Original receipt needed.
Final sale items that are purchased through promotions
Items that list with delicate chain, delicate wire, and delicate sheet on their product descriptions
Damages that are caused by a customer’s carelessness. We reserve the right to determine whether or not damage was caused by a customer’s carelessness.
*Please note that our jewelry are designed for delicate appeal and requires to wear with care.
After 10 days there is a repair fee.
Repair cost will be determined depending on the nature of the repair.
We do not cover shipping to us or the return shipping costs.
SHIPPING COSTS for exchange /return /refund /repair
Shipping costs to return to us and to customer the exchange /return /refund /repair items are charged to customer unless otherwise stated.
Any fees or customs taxation that could be associated with shipping the items will be incurred by you.
We are not responsible for missing packages or any damage that occurs in return shipping from you.
We reserve the right to reject any exchange /return /refund that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and store credit will not be granted.
STORE CREDIT for exchange /return
Store credit is calculated based on the merchandise value only.
Shipping charges are not credited.
Store credit is valid for two years.
AF HOUSE customer service